New hot tub owner here.
Jeremy assisted in our purchase and he was top notch. There was no pushing, no upselling, no negativity. He even remembered me after I waited a month to think about everything. He showed us what was in stock and we were super happy.
At delivery today, Chris and Meranda called when leaving the shop and gave a perfect ETA. They managed to get the hot tub to the backyard without issue, set up, and waited until the hot tub was nearly full so they could check all the pumps and confirm everything was working properly. Chris went over chemicals, provided me with how to access the owner's manual through QR code, and both gentleman were as kind as can be.
I HIGHLY recommend using these folks. Locally owned, genuinely nice people who made this process so easy.