Hydra Hot Tubs and Pools |1632 Katy Ln EFort MillSC29708 | (803) 203-1322
60
Our Reviews
4.9
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Hydra Hot Tubs and Pools
1632 Katy Ln E
Fort MillSC 29708
 (803) 203-1322

Reviews Of Hydra Hot Tubs and Pools

4.9 60 Reviews
Joseph Hunt
Joseph Hunt
Sep 06, 2020

Sharon Baugham
Sharon Baugham
Sep 04, 2020

We purchased a EcoSpa3 in August and it was delivered early September. Delivery was a breeze and all aspects of how to care for and supplies to do so were provided and explained in detail. The spa was installed, filled and treated within an hour. The spa heated and was ready to use by the same afternoon and we love it.

David Patterson
David Patterson
Sep 03, 2020

We purchased the Viking/Vortex Aquagym Max Swim Spa in mid April of this year. The initial process was very smooth. Clay and Pete worked diligently to get us set up for "staycation 2020". After the sale, however, they became very busy due to the Covid-19. I still needed assistance with understanding the control panel, and though they did attempt to answer my questions, it was apparent that I was on-my-own going forward. I'm rating them a low 3 due to their failure to stay in touch with me and resolve all of my questions. We paid over $20k for this thing and have asked for replacement filters, as back ups, and we still do not have them. Also, one of the two main lights is already burned out, and we hardly ever turn them on. If they finally reach out and resolve these issues, then I would probably re-rate them to a strong 4. We'll see what happens after today's attempts to get them to address the issues and as to whether we would have to go to a different level of support. We love the spa, but the service after the sale is questionable, at least at this point.

David Patterson
David Patterson
Sep 03, 2020

We purchased the Viking/Vortex Aquagym Max Swim Spa in mid April of this year. The initial process was very smooth. Clay and Pete worked diligently to get us set up for "staycation 2020". After the sale, however, they became very busy due to the Covid-19. I still needed assistance with understanding the control panel, and though they did attempt to answer my questions, it was apparent that I was on-my-own going forward. I'm rating them a low 3 due to their failure to stay in touch with me and resolve all of my questions. We paid over $20k for this thing and have asked for replacement filters, as back ups, and we still do not have them. Also, one of the two main lights is already burned out, and we hardly ever turn them on. If they finally reach out and resolve these issues, then I would probably re-rate them to a strong 4. We'll see what happens after today's attempts to get them to address the issues and as to whether we would have to go to a different level of support. We love the spa, but the service after the sale is questionable, at least at this point.

Sporadic Travels
Sporadic Travels
Aug 30, 2020

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